Below FAQ are some common concerns of our clients before purchasing a watch, if you have other questions, please just send it to info@danielhechtertime.com

ORDER

To place your order, select the item(s) that you wish to purchase and add it to your shopping cart. At the checkout page, you must fill in your personal information and select your favorite payment method. Make sure to double check that you have filled in your details correctly to ensure that you receive all the necessary info and that your order is delivered without any complications.
You can complete the order either as a registered customer or without registration. If you are a new customer and you want to register, you can click on the Register button to fill in your personal information. Your address will be inserted directly through registration in the order form.
Once our warehouse processes your payment, we will send an order confirmation to the email address you provided when placing your order. You may also set up an account on our site that will allow you to view your order status. If anything is unclear, please contact us.
If you have not received your order confirmation email within 10 minutes of placing your order, please note that it can be due to one of the below reasons: ● Incorrect email address: the email entered may be misspelled or incomplete. ● Unsuccessful order: this usually happens due to unsuccessful payment. ● High traffic on the website: during peak season, it can take up to 48 hours to receive your order confirmation email. To investigate your case and further assist you, please contact our Customer Service.
Look for the discount code space in your shopping cart. The discount will immediately be reflected in your payment total. Please note that we accept only one discount per order.

PAYMENTS

We accept Visa and Mastercard as methods of payment. Please select the appropriate credit card during the payment process and fill in the required credit card details. Your credit card will only be debited once your order has been confirmed. Please be aware that credit card companies may charge additional costs, usually based on the purchase value (approximately one to two percent), for credit card purchases made abroad.
The details on the credit/debit card used to make the payment must match the exact ID information of the cardholder as held by the issuer. All credit/debit card payments are subject to validation checks and authorization by the issuer. If the issuer of the credit/debit card refuses to authorize payment. In that case, we recommend you use another payment method.

DELIVERY AND SHIPPING

We aim to ensure that you receive your order as quickly as possible. Our usual delivery time is within 3-5 business days depending on the destination. Please note that our standard delivery times are estimates and may vary due to external factors. Packages are not shipped nor delivered on weekends and local public holidays.
Yes! Within 2-3 business days of placing your order, you will receive an email from our courier partner, containing your package’s tracking information and expected delivery date. Contact us at info@danielhechtertime.com if you do not receive your order, and we will look into the situation.
If you receive your package, and it is not as you ordered, please contact us immediately at info@danielhechtertime.com. We will do everything we can to correct our mistakes as promptly as possible.
If you have received your Tracking Number, we urge you to directly contact our courier partner in your local office; they will have more accurate information on the status of the delivery. If you have not received your Tracking Number, please contact us and we will look into this for you, immediately.
All other orders to be delivered to Middle East countries are shipped from our warehouse in Dubai- UAE.
We offer free shipping worldwide. Please note that in some countries you may be subject to, but not limited to: VAT, import duties and/or taxes, which are levied and paid once the package reaches the destination country. If you have more questions concerning this, please do not hesitate to contact our customer service agents.
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 15 % of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages. We cannot control and are not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

CHANGE AND CANCEL

In the event you wish to cancel your order, please contact us. If we are unable to process the requested cancellation immediately, usually because the package has already been shipped, we will contact our courier to have the package returned to our warehouse. Only once the package has returned to our warehouse, will we be able to process the refund.
Once an order is submitted, we are unable to change the ordered products or the quantity selected. In this situation, we suggest you to contact us and cancel the incorrect order. Thereafter, we recommend you to place a new order on our website, with the correct item(s), at your own convenience.
If you wish to make a change in your delivery address in the same destination country, please contact us and we will do our best to assist you in this matter. In the event we are unable to process the address change directly on our system, usually, because the package has already been shipped, we will need to contact our courier to make any modifications to the delivery address. To expedite the process, please send us the below information when contacting us:
الاسم:
اسم العائلة:
العنوان الكامل (الشارع ، اسم المبنى ، رقم المنزل ..)
المدينة:
الهاتف:
Kindly observe, this process will delay the delivery time; We are not responsible for any delay in delivery due to an address change requested by the customer.

RETURN AND EXCHANGE

As an important part of our value chain, we offer a 14-day return policy. You will receive a full refund once the product has arrived back at our warehouse and we have assessed its condition (in original packaging with all components and accessories included). For return instructions, please see the “How do I return an Item” section or contact Customer Service at info@danielhechtertime.com. Please note shipping fees will be applied to the exchange, according to the destination.
You can exchange or return the order within 14 days of receiving it. As with returns, the item you wish to exchange must be in mint condition with all original packaging and components. You may exchange it for a product of equal or lesser value; we will refund you the difference for lower-priced items and bill you for the difference for a higher-priced product. Please note shipping fees will be applied to the exchange, according to the destination.
We will send you an email confirming receipt of your return. Your refund will reach you approximately 3 to 5 days after that email. If you have not received an email within two weeks of the date you shipped your return to us, please contact Customer Service with your order and tracking numbers so we can assist you.
Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return. If your return is approved, a full refund will be issued for your order. Once a refund is issued on our system, our customer support team will notify you by email. We appreciate your understanding that, although we work as quickly as possible, it is possible that this process may take several business days to complete. Please note that your refund may take up to 20 working days to reflect on your account.

WATCH SPECS & WARRANTY

From the date of purchase Daniel Hechter watches have 2 years of international warranty which covers any manufacturing defects. Cosmetic damages caused by misusing the watch such as broken glass, scratches, water in the dial (not following the water related precautions), broken strap and other damages will not be covered under the warranty. The invoice along with warranty card should be presented for service requests. If the watch is bought online then the order number will suffice.
Daniel Hechter watches have one of the best Japanese traditional quartz movements which is famous thanks to its quality standards and precision.
All Daniel Hechter watches have 3 ATM (30 meters) of water resistance which protects the watch from water damages during washing hands and rain. The watch should be removed for all other water related activities (for instance taking shower, snorkeling, swimming, diving, including wearing the watch in sauna etc).
Daniel Hechter watches have genuine calf leather straps which is being considered to be highly durable in the watchmaking industry.
The dial of the watch is protected by beautifully crafted mineral glass.
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